Noon / Customer information
Returns & refunds
A clear process for getting help with your order.
Before returning a product
Contact support with your order reference and a description of the issue before sending anything back. A return address and instructions will be provided when a return is accepted.
Return questions
Contact support about return eligibility, opened or faulty products, exchanges and return postage. Nothing on this page waives any applicable rights.
Refund processing
Approved refunds are processed through the original payment method. Contact support for help with the status of a refund.
Questions? Contact Noon support.